Privacy & Cookie Policy

In accordance with the General Data Protection Regulation (GDPR), which entered into force on 25 May 2018 in Europe, the company PEKA MANAGEMENT & CONSULTING SRL – owner of the brand IWILO, and also of the website https://iwilo.org – hereby wishes to inform you that the creation of an account on our website or your subscription to its newsletter allows us to collect some of your personal data, which we undertake to manage with the utmost care and in total confidentiality.

 

The following personal data are processed:

• contact details such as:  

  • first and family name,

  • birth date (to determine authorisation for access to our website),

  • postal address (to ensure correct invoice),

  • e-mail address,

  • landline or mobile telephone number,

• data concerning orders placed via the e-shop such as:

  • delivery address of the order,

  • references for any promotion codes used in the e-shop,

  • data concerning any returns,

• and data enabling us to ensure an enjoyable browsing experience

  • IP address,

  • your web browser,

  • the type of computer of mobile device used to visit our website,

 

The bank details linked to the payment of orders are collected and processed exclusively by our service provider Mollie B.V. Such data are processed in compliance with the Privacy Statement of Mollie B.V. available on its website.

 

The company PEKA MANAGEMENT & CONSULTING SRL does not have access to your bank account number or payment card details (however, these data may be handled in the event of a reimbursement).

 

By giving your consent to use your personal data, such data shall be processed for the following purposes:

• to ensure the management of your client account;

• to ensure the correct monitoring of any orders you place in our e-shop;

• to ensure the correct monitoring of any returns or reimbursements;

• to inform you about the upcoming product deliveries;

• to send you the latest updates concerning our news, products, services, special offers and promotional activities;

• to send you personalised offers by e-mail;

• to send you ideas for menus and recipes which you can try yourself using our products;

• to improve the navigation experience on our website;

• statistical analyses of use of the website.

 

Your personal data will be used only in the above-mentioned framework.

 

The company PEKA MANAGEMENT & CONSULTING SRL undertakes to ensure that your data will be transmitted to third parties exclusively with a view to supplying you with the services indicated above. The third parties shall be only technical service providers or media agencies which have signed a confidentiality clause with our company, pursuant to the GDPR, in order to protect your data.

 

Your personal data will never be resold, communicated to third parties or exchanged for commercial purposes other than those outlined above.

 

Your personal data will be deleted from our files if you have not made a subscription or a purchase in our e-shop for 5 years. Only the data of customers who have at least once received an invoice following a purchase made via our e-shop will be kept by our administrative services, in order to meet fiscal law requirements.

Our database is updated once every 3 months.

When a customer account is deleted, any loyalty points linked to this account will also be deleted.

You may at any time request the amendment or deletion of your personal data by sending an e-mail to iwilo.info@gmail.com.

 

The company PEKA MANAGEMENT & CONSULTING SRL undertakes to reply to any requests for amendment or deletion of your data within 1 month at the latest, from the date of your request.

 

Thank you for your trust.

 

The Management of PEKA MANAGEMENT & CONSULTING SRL